FAQ | Horizon Stone Pro
Common questions

Before you reach out.

A dedicated project manager reviews scope, coordinates the work, and stays your single point of contact through delivery.

Blueprints and specs are used only to complete your request. We'll sign an NDA before reviewing sensitive material.

If it doesn't match the scope we confirmed in writing, we revise it at no additional charge.

48–72 hours from scope confirmation. Monthly and Dedicated Support clients get priority ahead of the standard queue.

Yes. Support is delivered remotely and covers contractors, developers, and owners across the United States.

Once we've scoped the job together, PDF plan sets, DWG or DXF CAD files, and Excel spreadsheets cover most requests. We'll flag anything we can't open before work starts.

AutoCAD and Revit for drafting, Bluebeam Revu and PlanSwift for markups and takeoffs, Procore for project and document coordination, Primavera P6 for scheduling, and Outlook for day-to-day communication.

Yes, before reviewing sensitive material if you'd like one in place. Your plans and specs are used only to complete your request and are never shared beyond the team working on it.

Yes. Estimates and specs are organized to CSI MasterFormat, electrical scopes follow the NEC, and drawings account for IBC requirements, so your reviewers see the same structure they already check against.

Your project manager works U.S. Eastern Time hours, so scheduling calls and getting same-day answers lines up with a typical East Coast workday. Estimating and drafting support runs behind them, which is part of how we hold the 48–72 hour turnaround.

Often, yes. Tell us your bid due date when you reach out and we'll confirm upfront whether a rush turnaround is possible and whether it changes pricing, before any work starts.

Every deliverable is checked twice: the person who built it reviews it against the confirmed scope, then the Director of Operations does a separate scope-match check before anything ships. If it's off scope, it's revised at no charge.

Yes. We're an active SAM.gov registrant (UEI T451VASXDSR7, CAGE 22J81), registered as a small business, ready as prime or subcontractor under NAICS codes covering commercial and industrial construction, heavy civil, engineering services, drafting, and construction management consulting.

Yes. That's the whole point of our Transparency page. It lists every role involved (project manager, estimators, drafters, our engineering team), the exact software behind each deliverable, and the step-by-step path your files take from upload to delivery.